Terms and Conditions

Please read these terms and conditions (Conditions) carefully. If You have any questions please contact us at the address set out in the Glossary.

Words in the singular include the plural and vice versa.

Clause headings to not affect the interpretation of these Conditions.

General words such as ‘include’ or ‘including’ shall not be given a restrictive meaning.

  • ‘We/Us/Our’ means ……
  • ‘the Contract’ means the Contract for the provision of Goods made between You and Us, which includes these Conditions, the Quotation and any special terms and conditions agreed between You and Us;
  • ‘You/Your’ means the person(s) who purchase the Goods from Us;
  • ‘the Goods’ means any Goods agreed in the Contract to be supplied by Us to You;
  • ‘Order’ means any Order for the goods submitted by You to Us;
  • ‘Quotation’ means our standard form Written quotation for the Goods;
  • ‘the Premises’ means the Premises in which the Goods are to be installed;
  • ‘VAT’ means value added tax and any other taxes in force; and
  • ‘Writing’ includes facsimile transmission and emails.
  • ‘Drawing’ means any hand drawn or electronic drawings designed by Christopher Peters Kitchens & Interiors Limited.

  1. ACCEPTANCE OF ORDERS

    1. You make an offer to buy, by accepting your quotation and paying our Commitment fee as stated on the quote.
    2. We are not bound to accept Your Order. If We accept Your Order, You are responsible for its accuracy and for the specification contained in it. We then accept your offer to buy by sending you a 10% invoice or 40% deposit dependant on size of project and timescales.
    3. The quantity, quality, description and any specification of the Goods shall be as set out in the Quotation or the Order. After a final decisions meeting if there is any inconsistency between a Quotation and an Order, the Order will apply.

  1. RELIANCE ON CONDITIONS / REPRESENTATIONS

    1. The Contract shall be on these Conditions only, unless any change is agreed in Writing and signed by You and one of Our Directors. This does not prevent Us from correcting typographical or other errors or omissions in documents or information issued by Us.
    2. You should not rely on promises or claims made by anyone other than Us.
    3. Please read any literature We provide and follow any advice or recommendations.

  1. SPECIFICATION

    1. You may visit Our Workshop if You wish to view your product in manufacture. This can be arranged with your Designer.
    2. Except where it is provided by You, all intellectual property rights in the specification are owned by Us.
    3. In order to continually improve our services, we may make small changes to specifications from time to time.

  1. PRICE AND PAYMENT

    1. Except as explained in Clauses 4.2 to 4.4 the price for the Goods is as set out in the Quotation inclusive of VAT. The price is valid for 30 days from the date of the Quotation.
    2. You will be charged a ‘small order delivery charge’ for Orders below a minimum value. If this applies to You We will agree this with You before We proceed.
    3. You may be charged an ‘urgent order delivery charge’ if You request delivery earlier than any agreed delivery date. This urgent order delivery charge will be confirmed to You as soon as reasonably possible after You request the early delivery date.
    4. If the cost to Us of producing or delivering the Goods increases by reason of any of the following, then We will notify You before undertaking the work:
      1. any changes in quantities or specifications requested by You;
      2. any increases in the cost materials and/or labour;
      3. and/or any other factor outside Our control.
    5. You will pay the price for the Goods in 2 or 3 instalments dependant on size of project as in clause 1.2. The first instalment of 10% is payable upon signing the Quotation or placing the Order, the second instalment of 40% is payable 12 weeks before installation or in readiness for manufacture to commence, whichever is sooner and the third instalment of the balance is payable 14 days before installation. The balance invoice shall acknowledge any of these paid- design fee, commitment fee, deposits and any additional payments made. Payment is made only when We have received cleared funds into Our bank account. Any delay in payment could result in the installation date being rescheduled.
    6. Appliances are invoiced in full with the 40% deposit invoice
    7. If You fail to collect or take delivery of the Goods on the agreed delivery date, We may invoice You an additional delivery charge or installation charge at any time after.
    8. If You fail to make payment on the due date, We shall be entitled to a) cancel the Contract and/or b) charge You interest on the amount unpaid at the rate of 9% interest above Bank of England’s base rate, and/or c) make a claim against You for the unpaid amount.
    9. We may reclaim from You any reasonable costs incurred in collecting outstanding sums, including lawyers’ fees and bank charges for returned cheques.

  1. DELIVERY

    1. Delivery takes place at Your Premises (or such other location recorded in the Quotation or Order) unless You collect the Goods from Us. You become responsible for the Goods upon delivery.
    2. We will try to deliver the Goods on any agreed delivery date or within a reasonable time.
    3. We will not be liable to You for any unforeseeable loss, damage or expense You suffer which arises directly or indirectly from any delay in delivery of the Goods which arises from circumstances outside of Our control.
    4. If You fail to take delivery of the Goods or We cannot deliver them because You fail to give adequate instructions, permission and/or access, Our responsibility (except for damage caused by Our negligence) will end on the agreed delivery date and You will pay Our reasonable costs (including insurance) of storage until actual delivery.
    5. If You do not take delivery within 21 days from the agreed delivery date, We may sell the Goods at the best possible price.

  1. INSTALLATION

    1. You must ensure that the Premises are ready for installation on the agreed delivery date. If We are forced to provide labour to do this, You will pay Our proper charges for the work. You will give Us and the workmen involved, access to the Premises and free use of any necessary services at all reasonable times to complete the installation.
    2. After delivery, You will care for the Goods and any materials left at the Premises in a dry, temperature regulated space and will insure against any loss or damage which might occur to them.
    3. You will obtain all the consents necessary for the installation and storage of any Goods and satisfy Yourself that the installation and storage of such Goods is in accordance with the provisions of any relevant by-laws, regulations or laws.
    4. We will not attempt to determine that any part of the existing structure is suitable for the installation and We will not be responsible for any damage to the Premises (except for damage caused by Our negligence or breach). We will not carry out any structural alterations, building, decorating, electrical, plumbing or heating work, to or at the Premises unless discussed, agreed and invoiced prior to or during the works. We will only be responsible for damage caused to plastering, tiling or decorations if such damage is beyond what is reasonably commensurate with the installation of the Goods and caused by Our negligence.

  2. QUALITY

    1. The quality and finish of the Goods will be reasonably compliant with generally recognised standards in the trade as decided by an independent expert.

  1. LIFETIME GUARENTEE INFORMATION

    1. If a colour or finish specified in the Order is by reference to a sample or description, it is possible that the Goods may not be a perfect match. If You notify Us of this within 7 days of delivery of the Goods, We will replace or refund any part of the Goods which are not a commercial match as decided by an independent expert.
    2. Except as excluded in these Conditions, We will make good free of charge any defects in goods manufactured by Us which under proper use, appear in the Goods or component parts, within 15 years of installation which are due to faulty materials, workmanship or design. Any third party goods or components such as granite, appliances, moving components or equipment will be subject to that manufacturers guarantee.

  1. TITLE AND RISK

    1. Until You have paid for the Goods in full you agree to a) store the Goods separately to other property so they are readily identifiable as Our property b) not destroy or obscure any identifying mark or packaging on the Goods and c) maintain the Goods in a satisfactory condition and insure them accordingly. In the event of loss or damage to the Goods, You shall hold the proceeds of such insurance on Our behalf.
    2. You may attach the Goods to Your Property, provided that they can be removed without causing damage (other than superficial damage) to Your Property.
    3. If you do not pay for the Goods by the due date You agree that We may, upon giving reasonable notice, enter the Premises in order to inspect the Goods or if You are no longer entitled to possess the Goods, to recover them from Your Premises.

  1. OUR LIABILITY

    1. You agree to examine the Goods after delivery and notify Us in Writing of any apparent damage, defect or shortage as soon as reasonably possible. If We do not receive such Written notification We will be deemed to have properly performed our obligations under the Contract.
    2. We will not be liable for any loss, damages, costs, expenses or liability You incur arising out of any infringement of any intellectual property right of any other person or any claim of illegality resulting from Our use of any specification, materials, or information supplied by You.
    3. We will not be liable to You for any defects in the Goods brought about by Your failure to properly store the Goods in accordance with Clause 6.2.
    4. We will not be responsible for loss of or damage to the Goods arising from fair wear and tear, wilful damage caused by You or any third party, accident or negligence by You or any third party, use of the Goods other than as recommended by Us, failure to follow Our instructions, or alteration or repair carried out without Our approval.
    5. Subject to Clauses 9.3, 9.4 and 9.6 Our liability for defective Goods/Parts will be limited at Your option to a) replacing the goods b) rectifying such defects at Our own expense (provided that You give Us full facilities at all reasonable times to remedy such defects) or c) granting You a full or partial refund or credit note for the appropriate part of the price of the Goods.
    6. Nothing in these conditions excludes or limits Our liability for death or personal injury caused by Our negligence for fraud or fraudulent misrepresentation, under Section 2(3) of the Consumer Protection Act 1984 or for any other liability that cannot be restricted by law.

  1. YOUR CANCELLATION RIGHTS

    1. You may cancel the Contract by giving Written notice a) if We do not fulfil our obligations under the Contract b) within 7 days of You being informed of an increase in the price of the Goods under Clauses 4.3 or 4.4
    2. If You cancel the Contract under Clauses 10.1 We will return any instalments of the price for the Goods which You have already paid to Us.
    3. Upon cancellation appliances ordered and paid for shall be either a) continued to be delivered b) incur a re-stocking charge for cancellation of the order c) sold at best price for you

  1. OUR CANCELLATION RIGHTS

    1. If You commit a serious breach of the Contract which is not remedied within 21 days of or receiving notice from Us, We may cancel the Contract immediately on Written notice.
    2. If You fail to make payment on the due date We may cancel the Contract or suspend further deliveries to You, on giving You 14 days Written notice.
    3. We may cancel the Contract in relation to future deliveries if a) You are or propose to become the subject of a bankruptcy petition or order, or You make or propose to make an arrangement or composition with Your creditors b) acting reasonably We have serious doubts as to Your solvency or c) upon Your death or mental incapacity.
    4. If We cancel the Contract under Clauses 11.1, 11.2 or 11.3 a) You will immediately pay any outstanding sums owed to Us, along with any reasonable expenses incurred by Us in performing all or part of the Contract b) We may cancel any other contract made by Us with You and c) We have the right, on giving reasonable Written notice to enter the Premises and remove any Goods and materials which belong to Us.
    5. Our rights under these Conditions do not prevent Us from exercising any other rights to recover amounts due to Us for Goods delivered to date and any loss, damage, costs, expenses or liability that we have sustained.

  1. GENERAL

    1. We are not liable to You for any delay or failure to perform Our Obligations under the Contract if it is due to an event beyond Our reasonable control.
    2. If a Court finds any part of these conditions void or unenforceable, that Clause or part will be deleted and the remaining conditions will continue to apply in full.
    3. If We do not fully exercise one or more of Our rights under these conditions, this does not prevent us from exercising any other rights in future.
    4. The Contract is personal to You and cannot be transferred without prior Written consent from Our Directors, which will not be refused without good reason.
    5. Unless We notify You otherwise, any notice to be given under the Contract should be in Writing addressed to Us at the address in the Glossary.
    6. We will send any notices to You to the address shown in the documents forming the Contract.
    7. No party except You or Us may exercise any rights in respect of this Contract under the Contracts (Rights of Third Parties) Act 1999 (as may be amended or extended).
    8. These Conditions and the Contract are governed by English law and both You and Us submit to the exclusive jurisdiction of the Courts of England and Wales.

UPDATED: 12.05.23

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